We primarily collect personal information that is necessary for us to provide the products and services toyou. Personal information is any information that identifies you or that can be used to identify you, and may include:
Where relevant we may ask you for other information, for example, qualifications and employment history, if you apply for employment with us.
Some of this information is considered by law to be “sensitive information” about you. This includes any information that tells us about your health and/or medical condition. This information is only collected where relevant and necessary to ensure that you are given appropriate guidance and support based onyour specific circumstances. In New Zealand, we will comply with the New Zealand Health Information Privacy Code 1994 when we collect, use, disclose, store, and process, your health information. The HIPC defines health information to include information about:
information collected while providing health and disability services, such as addresses for billing purposes or information relevant to funding.
We may collect personal information in the following ways:
We hold personal information in hard copy and electronic files.
If your personal information is no longer needed for any of the purposes for which it is collected or for which it may be lawfully used, Essity will take reasonable steps to either destroy or permanently de-identify it, subject to any legal obligations and responsibilities to retain it. In such instances, we will only hold such personal information for as long as we are lawfully entitled to do so.
When using Essity websites, you may voluntarily disclose personal information to us. Our server may automatically record details such as your internet address, domain name if applicable, and the date and time of your visit to our website. This information is used for internal purposes only, including statisticalpurposes.
We will try to not identify users or their browsing activities except as necessary to investigate or report any suspected unlawful activity, as required or authorised by law or as reasonably necessary for the activity of an enforcement body.
By using the Essity website, you consent to the storing and accessing of cookies or other information on your device in connection with your use of the Essity website.
Generally, we collect, store and use personal information about you in the course of obtaining goods andservices from you, to meet our obligations to you as well as to enable us to provide our products andservices to you (whether as a customer of Essity or where a Essity product has been recommended to you), to enable us to address any query or complaint you may have made, and / or so you can seek employment with us or communicate with us in writing, by e-mail, telephone or via the Essity website. We also collect, store and use your personal information for the purposes set out in section 6.
Our ability to meet our obligations to you, your business or to process any application may be adversely affected if you do not give us the requested personal information, or if the information you give us is incomplete or inaccurate.
We use your personal information primarily to provide our products and services to you in the ordinary course of conducting our business and/or to obtain goods and services from you. We may also collect, store and use any of your personal information to:
If we intend to use your personal information for direct marketing, such as adding you to a marketing database, and you did not consent to this use at the time we collected your relevant contact details, we will first notify you and will provide you with an opportunity to opt in to receive such communications.
If you no longer wish to receive our email alerts you may opt out at any time by replying to the email using the unsubscribe facility. If you opt out of receiving marketing-related emails from us, we may still send you important administrative communications.
We will only disclose personal information for the purpose for which it was collected or in the following circumstances:
We may deal with third parties such as website service providers, marketing service providers or IT support service providers that have all or part of their operations located overseas. As a result, your personal information may be disclosed to a recipient in a foreign country including, but not limited to, Germany and Sweden.
We will take reasonable steps to ensure that all personal information we hold is:
but cannot guarantee the security of any personal information we collect and store.
If any of your details change, please let us know as soon as possible by using the contact details below so we can maintain the accuracy of your personal information.
In Australia and New Zealand, your personal information is collected and held, on behalf of Essity, by:
Essity Australia & New Zealand PO Box 337
Mount Waverley, Victoria, 3149 Australia
We seek to ensure that all personal information collected is accurate and complete. You have a right to access, and correct, personal information we hold about you.
We will comply with any request to access your personal information that you send us by email at email@example.com or firstname.lastname@example.org except where certain exceptions in the relevant Privacy Act allow us to refuse to do so. There is no fee for making a request to access yourpersonal information but we may charge a fee to recoup our costs of giving you access to your personalinformation in a mutually agreed format, usually by sighting the accessible information held on file. We will advise you if a fee may be imposed, and the likely amount of the fee, before access is given.
You also have the right to ask us to correct information about you that is inaccurate, incomplete, out-of-date, irrelevant or misleading. If we refuse to correct your personal information as requested, we must:
Our links to the linked websites should in no way be construed as an endorsement, approval or recommendation by us of the owners or operators of the linked website or of the content, products or services contained on or referred to by the linked websites.
Attention: Privacy Officer
Mail: Essity Australia and New Zealand PO Box 337
Mount Waverly 3149 Victoria, Australia
Phone: 1300 BSN MED (1300 276 633)
We will consider and respond to any enquiry or complaint notified to us within a reasonable time, usually within 30 days. We will always endeavour to resolve any complaint to your satisfaction.
If you are not satisfied with the way in which we handle your enquiry or complaint, you can contact the Office of the Australian Information Commissioner on Tel: 1300 363 992 or email: email@example.com.
If you are not satisfied with the way in which we handle your enquiry or complaint, you can contact the Office of the Privacy Commissioner on Tel: 0800 803 909, email: firstname.lastname@example.org, or submit an online complaint form accessed at www.privacy.org.nz/your-rights/making-a-complaint/.
Last updated: February 2021